To contact us for any issues or questions regarding the store, products, or orders, please e-mail us at firstname.lastname@example.org and we will help you out to the best of our ability.
We will send you a shipping confirmation email as soon as your item is on its way to you.
Misprints, Mis-shipped Orders, and Returns:
If your book is misprinted or your order is wrong, send us an e-mail at the store address (email@example.com) and we'll do everything we can to make it right.
If you notice that a mistake in placing your order and would like to change the order, e-mail us within twenty-four hours of the order so we can fix things before we ship.
If you would like to cancel your order, please email us within twenty-four hours of the order so we can catch the order before it ships. If the item(s) have not shipped, we can refund your account minus a $2 service charge to cover our fees. If your product has already shipped, we deeply regret that we cannot accept returns.
For online orders, we only accept payment through our secure payments processor, BrainTree Payments. No orders are shipped until payment has cleared. If the billing system gives you difficulties, please reach out to firstname.lastname@example.org so that we can help.
We ship through USPS. Your order will ship the Monday after your payment clears. For US orders, your order should arrive with two weeks, and probably much sooner. If two weeks have passed and your order has not arrived, please contact us at email@example.com
We are willing to ship to any country which accepts mail from the US. However, shipping prices and times may vary dramatically for international shipping. International customers are solely responsible for any import taxes, tariffs, or fees that may apply. Our payment vendor may not immediately take some international orders. If you are placing an international order and encounter any issues, please contact us at firstname.lastname@example.org
If you would like to order more than a dozen books at once, e-mail us for a bulk shipping quote.
Security and Privacy:
All financial information goes through secure 3rd parties, and never comes to us. Here at Interrobang Studios, we promise that your orders, address, and other personal information will remain confidential and will never be shared.